Terms of Service

These Terms of Service ("Terms") govern your use of SmallForce ("we," "us," or "our"), including our website, applications, hosted company workspace (your "OS"), AI employees, and related services (together, the "Service"). For support or questions about these Terms, email support@smallforcehq.com.

1. Your agreement and eligibility

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. You must be at least 18 years old and able to enter into this agreement. If you act for a business or organization, you must have authority to bind it, and "you" includes that organization where applicable.

A separate written agreement may set additional terms for a particular service. If it expressly overrides these Terms, that agreement controls for the covered service. Nothing here removes rights or protections that applicable law does not allow you to waive.

2. What SmallForce provides

SmallForce brings AI employees, company context, files, conversations, and connected tools into a shared workspace. Depending on your plan and configuration, it can support calls, email, social publishing, advertising, research, media generation, websites, and scheduled work. AI employees are software agents, not human employees.

Feature availability depends on your plan, permissions, credit balance, connected accounts, provider availability, and technical limits. A hosted OS provides a managed runtime and filesystem, not ownership of physical infrastructure or a promise that every part of the Service runs within that runtime. We may maintain, update, or change the Service, with notice of material changes to paid services where required.

3. Accounts and organization access

Provide accurate account information, keep your credentials secure, and promptly report suspected unauthorized access. You are responsible for the people you authorize to use your account or organization and for managing their permissions. Organization administrators may manage shared content, connected accounts, settings, and membership.

Only connect accounts, upload information, or grant permissions that you have authority to use. Review access when a team member leaves or a connection is no longer needed. Do not share credentials through public posts or support messages.

4. Instructions, automation, and approvals

You authorize SmallForce to process your content and use the connected tools needed to carry out your instructions, within the permissions you grant. Instructions can include one-time requests, standing directions, scheduled tasks, or event-triggered work. Authorized automation may continue while you are offline.

Review the scope of instructions and configure appropriate permissions and approval controls. Not every action requires a fresh confirmation: previously authorized workflows may act automatically. For workflows that require confirmation, review the proposed action before approving. AI can misunderstand instructions, so use narrower permissions and human review when a mistake could have significant consequences.

AI employees may fail to start or finish a task, miss deadlines, produce incorrect or incomplete work, repeat an action, or take an unintended action, including an action outside your instructions. These failures can cause missed communications, unwanted publications, changes to or loss of data, unintended spending, business disruption, reputational harm, or financial loss. Describing these risks does not grant additional permission or authorize actions beyond the permissions you have granted.

You are responsible for deciding which tasks to delegate, setting appropriate access and spending limits using the controls available in SmallForce and connected services, and monitoring important work. Keep backups and independently verify critical results rather than relying only on an employee's statement that a task is complete. These responsibilities do not remove SmallForce's obligations under applicable law.

Sending messages, publishing content, modifying records, and launching or changing advertising can affect other people and incur charges. Stopping an employee or revoking a connection cannot necessarily undo work already completed or accepted by a third party. Check the destination service if an action's outcome is uncertain.

5. Subscriptions, credits, and other charges

The price, currency, billing interval, included features, and applicable taxes or additional charges are described in the offer and checkout. Recurring subscriptions renew at the disclosed interval until cancelled. You authorize the recurring charges you agree to at checkout. We will provide any notice required before a price or billing change takes effect.

Some work consumes SmallForce Credits or other usage allowances. Usage can vary by model, task, runtime, and provider. Credits are for use within the Service, are not money or a bank deposit, and cannot be transferred or redeemed for cash except through an applicable refund or where required by law. Any purchase-specific expiry or allowance conditions must be disclosed with that purchase.

Advertising spend, telephone services, and connected-provider charges are separate from a SmallForce subscription unless the offer expressly includes them. Monitor the budgets and services you authorize. Low-balance alerts are not a substitute for setting limits. Failed payments or insufficient credits may interrupt access or running work.

Dodo Payments acts as merchant of record for purchases processed through its merchant-of-record checkout and handles those transactions, applicable transaction taxes, and payment processing. Its checkout terms and receipts also apply to the purchase. SmallForce remains responsible for providing the Service and product support. See Dodo's merchant-of-record explanation.

6. Cancelling a subscription

Use the available subscription-management or billing-portal controls to cancel renewal. If you cannot access those controls, email support@smallforcehq.com for help. Check the cancellation confirmation for the effective date and whether access continues until the end of the paid period.

Cancelling renewal does not itself request a refund or delete your account. Deleting an application from your device, disconnecting ChatGPT or another AI host, or simply stopping use does not cancel a subscription. You must separately stop or cancel third-party campaigns, subscriptions, or services that continue outside SmallForce.

7. Refund requests

You can request a refund by emailing support@smallforcehq.com. Include the account email, transaction or receipt reference, and the reason for your request. Do not send your password or full payment-card details.

We assess requests based on the circumstances, service or credit usage, any terms disclosed at purchase, and applicable law. Submitting a request does not guarantee approval, but this does not limit any refund, withdrawal, cancellation, or other remedy you are legally entitled to. Report duplicate charges, billing errors, or failure to receive a purchased service so we can investigate.

Approved refunds for Dodo purchases are processed through Dodo, generally to the original payment method. Processing time depends on the payment provider and your financial institution. Charges billed directly by an advertising network or another third party must be addressed with that provider under its policies.

8. Your content and AI output

You retain the rights you hold in the information, files, and other content you provide. You grant SmallForce a limited, non-exclusive permission to host, copy, process, transmit, and display that content as needed to provide the Service, perform your instructions, and meet the operational and legal purposes described in our Privacy Policy. This is not permission to train AI models on your content.

As between you and SmallForce, SmallForce does not claim ownership of your generated output. This does not guarantee that output is unique, copyrightable, accurate, or free of third-party rights. Other users may receive similar output, and provider terms or applicable law may affect how you can use it.

You must have the rights and permissions needed for your inputs and intended use of outputs, including uploaded images, voices, likenesses, customer information, and copyrighted material. Check factual claims, permissions, and suitability before relying on outputs or enabling automated distribution. AI output is not a substitute for qualified legal, medical, financial, or other professional advice.

9. Connected services and AI hosts

Connected apps and providers have their own terms, permissions, fees, and privacy practices. Their availability or API changes may affect SmallForce features. We do not promise that an integration will remain available or that a third party will accept a particular action.

Connecting an AI host such as ChatGPT, Claude, or Codex through MCP grants the selected organization access and permission groups shown during authorization. The host can receive information returned by authorized tools. Review its privacy settings before sharing company information. Revoking access does not delete copies it has already received. The host's terms apply separately from these Terms.

10. Acceptable use and communications

You remain responsible for your business activities and for the legality, content rights, accuracy, and use of work you instruct, approve, or choose to publish or use through SmallForce. This includes calls, messages, websites, applications, social posts, advertisements, and other customer-authorized work, whether performed directly or by an AI employee. Delegating work to an AI employee does not transfer your business or compliance responsibilities to SmallForce.

• Calls and messages: You are responsible for the contact lists, recipients, scripts, and business claims you authorize. Obtain required consent and provide required notices for outreach, call recording, and automated or AI-generated voices. Comply with applicable telemarketing and messaging rules, including registration, do-not-call lists, calling hours, sender identification, and unsubscribe requirements where applicable. Keep required consent records and honor opt-outs. SmallForce is not an emergency-calling service.
• Websites and applications: You are responsible for the sites and applications you choose to operate or publish, including their content, business claims, offers, and collection and use of visitor data. Before publishing or deploying, review and test generated code, forms, integrations, and access controls for your intended use. Provide required legal, privacy and cookie notices, obtain required permissions, and meet applicable accessibility requirements. Manage the domains and accounts you control, maintain your published content, and fulfill your own commitments to customers. Generated code or policy text is not a certification of security or legal compliance.
• Social posts, advertising, and other content: You are responsible for the content, audiences, targeting, claims, and campaigns you authorize, including permissions to use images, music, voices, likenesses, and other protected material. Follow applicable advertising rules and connected-platform terms. Set appropriate spending limits and monitor authorized campaigns; authorized advertising spend and other provider charges remain your responsibility as described in section 5.

You must not use SmallForce to:

• Break applicable law, violate others' rights, or access accounts or systems without authorization.
• Commit fraud, impersonate others deceptively, distribute malware, or facilitate abuse or exploitation.
• Send unlawful spam or evade consent, unsubscribe, do-not-call, or platform restrictions.
• Clone a voice or use a person's likeness without the necessary rights and permissions.
• Circumvent authentication, billing, access controls, usage limits, or security measures.
• Disrupt the Service or use its infrastructure to attack, compromise, or unlawfully monitor others.

These responsibilities do not authorize actions outside your instructions or granted permissions and do not remove SmallForce's own legal obligations. Liability for service failures and resulting losses remains governed by section 14, including its exceptions, and applicable law. Nothing in this section waives your statutory or refund rights.

11. Privacy and data management

Our Privacy Policy explains data handling, external AI processing, storage, retention, and privacy choices. SmallForce does not use customer content to train AI models. Using company knowledge as task context does not transfer its ownership to us or authorize general model training.

Keep copies of business-critical information. Ask us about export or deletion before closing a workspace if you need assistance. Revoking a connection is not the same as deleting stored content. Deleting an individual account may not delete an organization's records or copies held by other people. We handle privacy requests according to the Privacy Policy and applicable law.

12. SmallForce intellectual property

SmallForce and its licensors retain their rights in the Service's software, branding, and materials, excluding your content. You may use the Service as permitted by these Terms and your plan. No ownership of SmallForce's software or trademarks is transferred to you. Third-party and open-source components remain subject to their respective licenses and any rights those licenses give you.

13. Availability and limitations

To the extent permitted by law, the Service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted operation, error-free outputs, campaign performance, sales, rankings, or other business results.

Unless expressly promised in a separate written agreement, we do not guarantee that an AI employee will complete a particular task, meet a deadline, follow every instruction correctly, or achieve an intended outcome. A task being accepted, scheduled, or reported as complete is not a guarantee that the intended result occurred. This does not override the remedies or protections preserved below.

Outages, provider restrictions, resource limits, and software errors can delay or interrupt work. Unless a separate written agreement states otherwise, we do not offer a guaranteed uptime or recovery time. These qualifications do not exclude warranties or remedies that applicable law requires us to provide.

14. Liability

To the extent permitted by law, SmallForce is not liable for indirect, incidental, special, consequential, or punitive damages arising from the Service, including lost profits or business opportunities. Our total liability arising out of the Service is limited to the amounts you paid for the Service during the twelve months preceding the event giving rise to the claim, including payments through our merchant of record.

Subject to the exceptions below and to the extent permitted by law, these exclusions and the liability cap apply to claims arising from AI employees' failed, incomplete, or delayed tasks, missed deadlines, inaccurate outputs, unintended actions, and resulting losses, whether the claim is based on contract, tort (including negligence), or another legal basis. A direct loss is not automatically excluded merely because an AI employee caused it; any applicable liability remains subject to the cap and exceptions in this section.

These limitations do not apply to fraud, willful misconduct, or any liability that cannot lawfully be limited or excluded. Nothing in these Terms limits mandatory consumer rights or excuses us from obligations that applicable law does not permit us to disclaim. This section does not remove the refund rights described in section 7 or any other non-waivable remedy.

15. Suspension and termination

We may restrict or suspend access where reasonably necessary to address a security risk, unlawful or abusive use, a material breach of these Terms, nonpayment, or a legal requirement. Where practical and legally permitted, we will explain the reason and provide an opportunity to resolve the issue. Urgent risks may require immediate action.

If access ends, employees and hosted workloads may stop and the OS may become unavailable. Contact us for assistance with cancellation, export, or deletion. Data retention is governed by the Privacy Policy; termination does not promise indefinite hosting. Refund rights are governed by section 7 and applicable law, not automatically forfeited.

Provisions concerning accrued payments, content rights, privacy, liability, and disputes continue to apply as needed after termination.

16. Disputes and applicable law

If something goes wrong, email support@smallforcehq.com with the details so we can try to resolve it. Contacting support is not a condition for exercising any non-waivable legal right.

These Terms do not require mandatory arbitration or designate an exclusive court. Applicable law determines the law and courts that govern a dispute, including any mandatory protections available to consumers where they live. You retain the right to contact a regulator or seek a remedy in a court with jurisdiction.

17. Changes and contact

We may update these Terms as the Service changes. We will update the effective date and give notice of material changes through the Service or by email, with advance notice or consent where required by law. Changes will apply prospectively. If you do not accept a change, you may stop using the Service and cancel renewal, without losing rights that arose before the change.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Not enforcing a provision immediately does not waive the right to enforce it later.

For support, billing, refunds, or questions about these Terms, email support@smallforcehq.com.